Frequently Asked Questions

Browse our classes on the Classes page, select the class you're interested in, choose your preferred date and time, then click 'Book Now'. You'll be redirected to our secure payment page to complete your booking.

We accept all major credit cards (Visa, Mastercard, American Express) and debit cards through our secure Stripe payment system. All payments are processed securely and encrypted.

Yes, you can cancel your booking up to 24 hours before the class starts. To cancel, go to your Bookings page and click the 'Cancel' button. For rescheduling, please contact us directly through the Contact page.

If a class is cancelled by the coach or due to unforeseen circumstances, you will receive a full refund automatically. We'll also notify you via email as soon as possible.

Yes, you need to create a free account to book classes. This allows us to manage your bookings, send you confirmations, and provide you with booking history. Registration is quick and easy.

Yes, all our coaches are certified professionals with relevant qualifications and experience in their respective sports. You can view each coach's profile and credentials on the class details page.

Please bring appropriate sportswear, water bottle, and any equipment specified in the class description. Some classes may require specific equipment which will be mentioned in the class details.

You can reach our support team through the Contact page on our website. We typically respond within 24 hours. For urgent matters, please include 'URGENT' in your message subject line.

Currently, we operate as a web application that works great on mobile browsers. We're working on a dedicated mobile app which will be available soon.

Refunds are available for cancellations made at least 24 hours before the class start time. Refunds are processed within 3-5 business days and will appear on your original payment method.

Most Sportverse classes provide rackets for beginners. Please check the specific class details.

We offer drop-ins and packages. Prices vary by coach and venue.

We have classes across HK, including HK Squash Centre and Kowloon Tong.